Psychometric testing is crucial in the recruitment and pre employment testing of potential call centre employees. Call centres face a unique set of staffing issues. Absenteeism and high staff turn over have plagued the industry for many years. By assessing potential candidates you can establish their suitability to your inbound or outbound call centre environment, whether they will actually enjoy their role, and ulitimately whether they will succeed within it. The less suited the candidate, the higher the likelihood of them leaving the company after only a short period of employment.
Psychometric testing provides a direct opporutinity for employers to establish the suitability of candidates before employing and training them.
Competencies that can be measured and addressed in the report:
Communication skills, effectiveness under pressure, social skills, planning skills, humility in service, effectively responding to customers’ needs etc.
Psychometric tests that can be included in this package:
Abilities & aptitude assessments
Personality assessments
Psychometric Reports Included in this Package:
Call Centre Report
Staff retention is a major issue in the call centre industries. Companies spend huge amounts of money training people who leave within the first few months. This report allows you to compare the personality requirements of a call centre position with the personality traits of the candidate. Candidates whose personality matches the role enjoy their role and feel more suited to it, dramatically reducing the likelihood of them leaving to pursue other positions.
The candidate’s personality is analysed in reference to their ability to understand and respond to client needs, solve problems and impart information.
Click to view sample report
