Orders may be placed by mail, fax, phone,
email or by using our online shopping facility. Payment
should accompany all orders and can be made by cheque,
credit card or money order. Credit card facilities which
are available through Psych Press include Bank Card,
MasterCard and Visa. You may like to combine your order
methods for added security, for example you could send
your order by fax, mail or email and followup with credit
card details over the telephone. Please note however
that if placing an order online your credit card details
are required. Please see the information on security
if you have any concerns.
Order Details
All orders should include:
a) customer name and shipping address,
b) the catalogue number,
c) product name,
d) quantity required (in multiples of that specified by Psych Press),
and
e) product price. You will be asked for these details on any of our
order forms.
When browsing the catalogue you will
note that the product price list will contain an "Add
to Shopping Basket" button. If you would like to purchase
an item, check that you have entered the correct quantity
and simply press this button. You will then be shown
the contents and total value of your shopping basket.
To return to shopping and browsing simply
click on the back button at the top of your browser window.
To place your order, click on "Proceed to checkout".
You will now be able to choose your order method. If
you choose Option 1 (Order Online - Credit Card payment)
you will be asked to enter all your order details including
credit card information (please see the "Security" page
for further information).
You will notice the form requires you
to state whether you are registered as a qualified user
of Psych Press products. (Please disregard this if you
are purchasing products that do not have a User Qualification
level of "Psychologist" or "Registered HR Personnel".
All others are considered non-restricted products.) If
you are already a registered user, we will have a record
of your qualification details and you do not need to
download the User Qualification Form. If you are not
registered, you will need to download, print, fill-in
and fax back the Qualification form. Different products
require different user qualifications - please check
the product information on the website catalogue.
To proceed with your order click on "Process
Order". You will be asked to confirm your order details.
When you finally submit your order online you will receive
a receipt number. Please note down this number. Your
order details will be forwarded to Psych Press online.
If you choose to click on either of
the fax back order options you will be asked to enter
the appropriate details for your order. When you have
completed the form click on " Generate Fax Back Form".
Please check all details are correct and enter any missing
information by hand. Then simply fax or mail to Psych
Press with your payment details. Your order details will
not be forwarded online.
Follow the instructions for online shopping.
When you reach the shopping basket display you will have
the option of generating a fax-back order form. Your
order details will not be submitted online via the internet
if you choose this option.
Please check the User Qualification
level of the product you wish to purchase and ensure
you download and print off the User Qualification Form
if you are a new user. You may also download and print
off this form below.
Click
Here to if you are a new user to print off your User Qualification
Form
Orders placed (within Australia, under 3Kg) will
be subject to a shipping and handling charge of 10% of
total order value, with minimum amount standing at $11.00,
and maximum at $27.50 (both GST inclusive) for a standard
delivery through Australia Post. For express deliveries
and international charges, please see the table below
or contact Psych Press.
Postage and Handling Rates
There are various ways orders can be
sent. All methods are able to be tracked if any mishaps
occur. If you require your order urgently we recommend
you select one of the express services. When an order
is sent by TNT please ensure you supply a street address
as your shipping address, as courier services will not
deliver to a PO Box address.
Australia Post (2-5 business days):
10% of order subtotal (min $11.00; max $27.50, GST inc, under 3Kg)
All Postage & Handling costs in
the following table are GST inclusive
EXPRESS SERVICES
Overseas Services
Express Post Under 500g OverNight
Express Post Under 3kg OverNight
Express Post over 3 kg OverNight
Courier under 3kg Overnight
Courier under 5kg Overnight
Courier over 5kg Overnight
Order Total inc GST Under $400.00
Contact Psych Press For Rates
$11.00
$22.00
Contact Psych Press For Rates
-
-
-
Order Total inc GST Over $400.00
Contact Psych Press For Rates
-
-
-
$33.00
$44.00
Contact Psych Press For Rates
* All prices are subject to change without
notice.
- If orders are extremely heavy (i.e.
actual cost of postage more than $20) Psych Press will
contact you for Postage & Handling rates.
- If your order can be sent for a cheaper
P&H rate in the same time frame, Psych Press will
charge the lower amount.
Order Tracking
Please contact Psych Press with your
receipt number (if you ordered online) or your order
details handy.
Delivery
Delivery time depends on the availability
of products. Anticipation of long term needs, and notification
to Psych Press of these needs will assist us in ensuring
availability. The same applies for great multiples of
products or very large orders. Whilst sometimes an order
may include products which need to be placed on backorder
we will always send the ordered products we have in stock
immediately.
Returns
Whilst Psych Press does not supply goods
on approval, all goods are sold with full return privileges.
Returns should be made within 30 days of purchase. Products
should be returned in a saleable condition. For fast
service, please include a copy of your invoice (or invoice
number) and date of purchase. In order for us to better
understand your needs, please include the reason for
returning the goods. Products which are returned to Psych
Press must be sent via a means which can be tracked to
ensure that their receipt can be verified. We encourage
returns to be insured prior to sending and be sent with
sufficient packaging as packages not received or packages
damaged in transit will be returned to the customer and
charged at current rates. Please note that shipping & handling
charges are still chargeable.
Confirmation of urgent orders
All orders which are made by fax or
phone and confirmed in writing must be clearly marked
as such. In order to eliminate the possibility of duplication,
please mark the order as "CONFIRMATION ONLY".
Technical Support
Psych Press is happy to provide technical
support wherever possible - simply contact us with your
details ready. Please note that in some cases we may
need to contact our publishers (usually the US) to help
you out. This means there may be an overnight wait for
the technical support due to the time difference.
