The CSP is an efficient and cost-effective solution that predicts superior customer service performance based on values and personality enabling the "right" staff to be recruited. This ultimately improves sale figures, customer acquisition and retention as well as creating an excellent reputation for your organisation.
To achieve this, we developed with the University of Central Queensland , a scientific assessment solution that accurately predicts customer service performance. This is a unique solution, which was validated on approximately 10,000 customer service providers from the Australian retail, hospitality and finance sectors.Enquire Now
Australian norms for the CSP have been developed based on individuals in the retail, hospitality and financial service profession.
The CSP contains strong reliability and validity measures with a test-retest correlation of .78. The internal consistency among the eight characteristics is also high with an overall correlation of .85.
Additionally, the CSP has been validated against the object customers service measurements of 10,000 customer service providers.