Exit Interview and Survey

Learn what triggers staff to leave your organisation and how you can improve retention by using our online exit survey. Our psychologists will work closely with you to develop and deploy customised exit surveys to collect important information from leaving staff.

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Exit Interview. Thank your staff for their contribution


Online exit surveys are a valuable management tool to:

  • Identify factors which contribute to staff leaving the organisation
  • Identify factors that enhance staff retention.
  • Inform management whether their decision-making and managerial style, staff support and development, work environment, and other factors are regarded by staff as positive.
  • Better manage staff expectations.

Exit surveys should focus on retention by identifying the reasons staff leave and also determine whether organisational activities lead staff to have unrealistic expectations.

Online exit surveys can measure exiting staff’s opinions and reasons for leaving the organisation across the following areas:

  • Job clarity
  • Job responsibilities and performance
  • Employee induction
  • Work conditions
  • Opportunities for career advancement
  • Engagement / Recruitment /Retention
  • Training and development opportunities
  • Supervision, management and leadership
  • Work satisfaction
  • Workload distribution
  • Rewards and recognition
  • Communications


  1. We can either assist you with the online deployment of an exit survey and data collection only or we can also develop the survey items for you.
  2. Once data is collected, statistical analysis is performed in order for us to interpret the data and identify areas of strength and concern.
  3. Recommendations are offered to management on how to improve employees’ retention.

It is best practice for exit survey results to be transparent and be published for staff to view as it is very motivating.

The online exit survey should be run periodically as a pulse survey which shows that improvements have been and are being achieved and to focus attention on the need for continual improvement.

To learn more about Exit Interview and Survey, and further discuss your needs, please contact one of our consultants: