The Hospitality Screening Questionnaire (HSQ) is a psychometrically-developed online tool designed to objectively identify key attributes and skills in potential employees and assess their suitability for employment in the hospitality industry.
Designed to complement or replace the initial process of resume-sorting and preliminary interviewing, the HSQ requires candidates to respond to realistic situations often encountered in the hospitality industry.
The resulting report provides a stack-ranked measure of each candidate’s competencies and skills, as compared to company or industry benchmarks. This enables a real-time, research-based, objective basis of comparison between applicants, thus achieving three key business metrics:
Employing high quality staff is the key to running a successful organisation, and is extremely important in maximising and maintaining the number of frequent and returning customers. Ensuring you employ the right staff the first time will ensure your business has a competitive edge above others.
The HSQ measures the core competencies associated with successful hospitality performance, components which may not be apparent on a resume or during an interview:
Assesses the tendency of candidates to work hard in achieving their goals. This encompasses the self-assessment of one’s competency and personal standards in determining the level of organisation and discipline candidates take in their work.
Measures the extent to which candidates have an outgoing disposition, as well as the enthusiasm and energy they generate from working with others, including colleagues and customers. It also assesses candidates’ enjoyment of and preference for teamwork.
Assesses candidates' tolerance for confrontational situations, either between customers or colleagues. The degree to which candidates are flexible in their agreeableness and tolerance to the opinions and views of others is also determined.